CLIENT SERVICES

A little clarity.

Questions about discovering a bag and making an enquiry.

How does ordering work?

Start with an enquiry. Tell us the style, colour, quantity and destination you have in mind. Product details, availability, price, delivery and applicable order terms need to be confirmed in writing before an order is agreed.

Can I enquire about more than one bag?

Yes. Add products to your enquiry list and specify a quantity, variant and notes for each. You can also send a general brief without selecting a product.

What do the product pages show?

Browse product photographs, supplier-listed specifications and available options. Missing details, current stock and included accessories are confirmed in your quote. The labelled AI concept images on editorial pages are separate from the product catalogue.

What is the minimum order?

Wholesale orders start from 5 pieces. The permitted mix of styles and colours, model-specific minimums and available quantities are confirmed in writing. Samples are available by enquiry.

How long does preparation take?

Samples normally take 1–3 days to prepare. Regular orders target 3–5 days after payment and written order confirmation. Preparation time is separate from shipping and customs; confirm the schedule for your selection.

How do I pay?

Payment is 100% before order processing. After the styles and quantities are confirmed, sales provides the available payment method and written quote. Confirm product cost, shipping, packaging and delivery terms before paying.

Is there an online checkout?

Orders are arranged through an enquiry. Submitting a brief does not place an order, reserve an item or take a payment.

Are shipping and returns the same for every order?

We quote delivery according to the order and destination. A confirmed defective item can be refunded in full for that item. Claim evidence, return eligibility, claim windows and responsibility for return shipping are agreed in writing before purchase. Nothing here limits applicable statutory rights.

What should I include in my enquiry?

Include the product reference or silhouette, preferred colour and material, quantity, destination and any timing requirements. Please do not include payment information or identity documents.

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