CLIENT INFORMATION
Clarity before you order.
A confirmed defective item can be refunded in full for that item. Contact our sales team with the order reference and details of the issue.
What to confirm
Confirm eligibility, any return window, the process for reporting an issue, the required item condition and responsibility for return shipping. Keep a copy of the written terms.
If an item arrives with an issue
Keep the packaging and photograph the item, labels and issue. Send the order reference, affected SKU, quantity and evidence to sales@kuangtuhandbags.com. For an incorrect item, shortage or transit damage, sales reviews the evidence against the written order and agrees the next step. Confirm return instructions before shipping anything back.
Your rights
The defect policy applies to the affected item. Other cancellations, exchanges and returns follow the written quote or sales agreement and destination requirements. Nothing here excludes rights that cannot lawfully be excluded.